Video Visitation via the ICS solution begins
Monday, June 19, 2023 at the following sites:
Wisconsin Women's Correctional System
(WWCS - TCI, REECC, MWCC)
and Milwaukee Secure Detention Facility (MSDF)
For those facilities noted above, the scheduling of ICSolutions video visitation will be available on June 5.
The remaining institutions and Wisconsin Correctional Center System (WCCS) tentative scheduling start date is July 3, with visits to begin July 17.
Effective June 5, WWCS In-Person visits require scheduling through ICS software. *
All visitors must create an account or register their specific party ID to participate in visitation sessions scheduled through ICSolutions' software. Visitors can register at icsolutions.com.
Persons in the care of DOC will provide the family and friends with their specific party ID. Those registered for visitation at MSDF, the party ID has already been added to the account.
Click on the WI DOC link below for general visiting information for WI DOC.
WI DOC General Visiting Information
Click on the link below, select the facility location and the Visiting Information posted for the site’s specific visiting information. As the sites approach their implementation date, additional information will be posted.
WI DOC Site-Specific Visiting Information
* Not all WI DOC facilities use ICSolutions software to schedule their In-Person visits. Use the link above to see if your facility will use ICSolutions services to schedule In-Person Visits.
** Attorney or medical calls are not authorized from video visitation stations. Video visit stations are intended for personal communication with family and friends on the approved WI DOC visiting list.
This site provides information on how to receive calls from inmates at the Wisconsin Department of Corrections (WIDOC).
WIDOC has contracted with ICS Corrections, Inc. to provide calling and account billing services to inmates. Recipients of these calls may include friends, relatives, and attorneys.
Called parties can establish and fund prepaid calling accounts by phone or internet. Called parties can make payments directly to an inmate's calling account, or take advantage of a Prepaid Collect calling plan to accommodate calls to cell phones or accounts with credit issues.
Provided through ICS Corrections' billing agent ICSolutions, Prepaid Collect allows you to receive inmate calls to your specific phone number.
No monthly spending limits.
Calls can be completed to cell phones, internet phone services, or other services which do not provide Traditional Collect billing.
Or call 888-506-8407.
Money Orders and Cashier's Checks also accepted by mail.
Note: If you accept a call from a WIDOC inmate and have not already established a Prepaid Collect Service, you will receive one complimentary 60-second call and then automatically be given the opportunity to set up an account with a customer service agent.
Available only to attorneys and bondsmen, Direct Bill enables high volume customers to pay for calls using a separate monthly bill.
Call 800-464-8957.
Provided through ICS Corrections' billing agent ICSolutions, debit enables you to directly fund a calling account for an inmate.
Debit calling can be used by the inmate to call any number approved by their facility.
Or call 888-506-8407.
Money Orders and Cashier's Checks also accepted by mail.
Note: Debit services can be purchased directly by the inmate using funds from his/her trust account.
The following restrictions may be applied by the WIDOC to inmate calling:
| Payment Type | Call Type | Per Minute | |
| Prepaid | Local | $0.06 | |
| IntraLATA | $0.06 | ||
| InterLATA | $0.06 | ||
| Interstate | $0.06 | ||
| US Territories | $0.06 | ||
| International | N/A | ||
| Debit | Local | $0.06 | |
| IntraLATA | $0.06 | ||
| InterLATA | $0.06 | ||
| Interstate | $0.06 | ||
| US Territories | $0.06 | ||
| International | *Cost for international calls varies by country. See the FAQ for details. |
||
| Excludes taxes and government-mandated surcharges | |||
| F&F Prepaid | Offsite Video Visitation | $2.50 | |
| PIOC Debit | Offsite Video Visitation | $2.50 | |
| Service | Fee Amount |
| Prepaid Collect* - Account Setup* | $0.00 |
| Prepaid Collect* - Purchase by phone or internet | $3.00 |
| Prepaid Collect* - Purchase by live representative | $5.50 |
| Prepaid Collect* - Purchase by mail** | $0.00 |
| Prepaid Collect* - Fee for refunding unused balance**** | $0.00 |
| Prepaid Collect* - Purchase by Western Union SwiftPay*** | $5.50 |
* Includes Prepaid Collect.
** Certified check or money order only for purchase by mail; we are sorry, but personal checks are not accepted.
*** Fees are charged by Western Union; no additional fees are imposed by ICS Corrections on top of these negotiated charges.
**** See also Prepaid Collect refund process and Debit refund process below. Once purchased, Debit services belong to the inmate and can only be refunded to the inmate. There is no fee for Debit refunds to inmates.
Click here for printable instructions to register for visitation with an existing account at ICSolutions.com.
Click here for printable instructions to create and account and register for visitation at ICSolutions.com.
Click here for printable instructions to add your party ID when you have already registered for visitation at ICSolutions.com.
For WI DOC facility rules, please click here.
For WI DOC facility rules, please click here.
You do not need to contact anyone prior to receiving a call from a WIDOC inmate. However, inmates must first submit a Personal Allowed Number (PAN) form and receive approval from DOC personnel prior to attempting a call to any individual number. Once your number is approved, you may begin receiving phone calls using any of the three payment methods described below.
A Prepaid Collect account can be easily set up after receiving the first call from a WI DOC inmate. During the first call, you will receive 60 seconds of complimentary talk time and then be given the opportunity to set up an account with a customer service representative. Alternatively, accounts can be set up through ICS Corrections' billing agent ICSolutions at 888-506-8407 or www.icsolutions.com.
A Debit (Inmate-Paid) account is a convenient alternative for friends and family to deposit funds directly into inmates' calling accounts. Debit account service is available through ICS Corrections' billing agent ICSolutions at 888-506-8407 or www.icsolutions.com. Debit phone time can also be purchased directly by inmates using funds from their inmate banking/trust account.
Yes. If your number is on the inmates approved number list, you may accept calls on your cell phone by setting up a Prepaid Collect account through ICS Corrections' billing agent ICSolutions, by simply following the prompts during your first accepted call or by contacting them at 888-506-8407 or www.icsolutions.com.
Debit calling also allows for calls to cell phones.
When purchasing prepaid phone services through a mail-in purchase, please be sure to include with your payment, your name, address and the designated telephone number to which you wish to receive calls.
When purchasing debit phone services through a mail-in purchase, please be sure to include with your payment:
Pre-addressed post cards are typically provided at release for inmates to mail in debit refund requests. A copy of the Refund Request Form is also available online.
Requests should be mailed to:
Simply call 888-506-8407. If refunding to the credit or debit card on file, refunds are available on the same day requested, typically within 15 minutes.
Written requests can be mailed to:
Simply call the direct billing line at 800-464-8957.
All international calls are paid for by the Inmate’s Debit Account.
The calling rates for international calls are changed quarterly to comply with the FCC regulatory requirements. The updated rates are based on the actual cost to connect calls to each individual country plus $0.12 per minute.
International calling rates vary by country.
For current country-specific rates, click here.
When you receive a call from WIDOC inmates, you will be given the option to refuse that call. Additionally, you will be given the option to block all future calls from WIDOC. If a called party blocks their phone number in error, they should call customer service at 888-506-8407 to remove the block.
The Inmates complete a concern form provided by WIDOC and place it into a drop box for resolution.
The following restrictions may be applied by the WIDOC to inmate calls:
Calls can disconnect for a variety of reasons including:
Many telephone services do not have a billing agreement with ICS Corrections to allow you to receive a collect call. For example, cell phone and Voice over Internet Protocol (VoIP) providers do not offer Traditional Collect billing options.
For Prepaid Collect customers, please call 888-506-8407. Our representatives can investigate technical problems with your phone call, including listening to the call recording to determine the cause. If it is determined that the problem was not caused by another external factor (for example, a bad cell phone connection), our Customer Care Representative can credit phone services back to the account that was used for the call.
