Image of phones on wall
Wisconsin Department of Corrections
Available Services
Rates and Fees
FAQ

Visitation via the ICSolutions software for the Wisconsin DOC is now available at all WIDOC facilities.

Scheduling offsite visits is now available at all WIDOC sites via your ICS account. Depending on the visitation available at a site, in-person visits will require scheduling through ICS software.

All visitors must create an account or register their specific party ID to participate in visitation sessions scheduled through ICSolutions' software. Visitors can register at icsolutions.com.

Persons in the care of DOC will provide the family and friends with their specific party ID. Those registered for visitation at MSDF, the party ID has already been added to the account.

ICSolutions is currently experiencing technical difficulties with the scheduling software for in-person visiting. You will only be allowed to schedule up to 5 adults and up to 4 minors for a total of 6 visitors at one time. Please review the list for the number of visitors that will be allowed for a site visit before ARRIVING at the site. Should the number of visitors surpasses the number of visitors the site allows, some visitors may be denied entrance even if they are listed on the scheduled visits. All visitors must be on the PIOC’s approved DOC visitor list.

** PLEASE ALLOW THE SYSTEM 12 HRS TO UPDATE AFTER CREATING YOUR ACCOUNT WITH ICS BEFORE ATTEMPTING TO SCHEDULE A VISIT **

  • For the first 6 months of implementation, each person in our care may receive one (1) free video visit per week, provided institution operations are able to accommodate. This also applies to MSDF.
  • Additional visit opportunities may be available at the cost of $2.50 per visit, up to 12 paid visits per month conditional to the operations of the facility.
  • Please refer to MSDF’s institution page regarding additional visitation opportunities.
  • Click on the WI DOC link below for general visiting information for WI DOC.
    WI DOC General Visiting Information

    Click on the link below, select the facility location and the Visiting Information posted for the site’s specific visiting information. As the sites approach their implementation date, additional information will be posted.
    WI DOC Site-Specific Visiting Information

    * Not all WI DOC facilities use ICSolutions software to schedule their In-Person visits. Use the link above to see if your facility will use ICSolutions services to schedule In-Person Visits.

    ** Attorney or medical calls are not authorized from video visitation stations. Video visit stations are intended for personal communication with family and friends on the approved WI DOC visiting list.

This site provides information on how to receive calls from inmates at the Wisconsin Department of Corrections (WIDOC).

WIDOC has contracted with ICS Corrections, Inc. to provide calling and account billing services to inmates. Recipients of these calls may include friends, relatives, and attorneys.

Called parties can establish and fund prepaid calling accounts by phone or internet. Called parties can make payments directly to an inmate's calling account, or take advantage of a Prepaid Collect calling plan to accommodate calls to cell phones or accounts with credit issues.

Available Services
Prepaid Collect

Provided through ICS Corrections' billing agent ICSolutions, Prepaid Collect allows you to receive inmate calls to your specific phone number.

No monthly spending limits.

Calls can be completed to cell phones, internet phone services, or other services which do not provide Traditional Collect billing.

Or call 888-506-8407.

Payments accepted
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Money Orders and Cashier's Checks also accepted by mail.

Note: If you accept a call from a WIDOC inmate and have not already established a Prepaid Collect Service, you will receive one complimentary 60-second call and then automatically be given the opportunity to set up an account with a customer service agent.


Direct Billed

Available only to attorneys and bondsmen, Direct Bill enables high volume customers to pay for calls using a separate monthly bill.

Manage Your Service

Call 800-464-8957.

Debit (Inmate-Prepaid)

Provided through ICS Corrections' billing agent ICSolutions, debit enables you to directly fund a calling account for an inmate.

Debit calling can be used by the inmate to call any number approved by their facility.

Or call 888-506-8407.

Payments accepted
credit card image

Money Orders and Cashier's Checks also accepted by mail.

Note: Debit services can be purchased directly by the inmate using funds from his/her trust account.

Restrictions

The following restrictions may be applied by the WIDOC to inmate calling:

  • Limits on length of calls or calling availability hours.
  • Limits on number of inmate calls or total monthly call minutes.
  • Call monitoring, recording, and inmate voice validation (in order to place calls).
  • Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers.
  • Temporary or permanent denial of phone usage rights for such reasons as disciplinary problems or requests by a called party.
Rate Tables
Inmate Telephone and Video Visitation Rates for WI DOC
Payment Type Call Type Per Minute
Prepaid Local $0.06
IntraLATA $0.06
InterLATA $0.06
Interstate $0.06
US Territories $0.06
International N/A
Debit Local $0.06
IntraLATA $0.06
InterLATA $0.06
Interstate $0.06
US Territories $0.06
International *Cost for international calls varies by country.
See the FAQ for details.
Excludes taxes and government-mandated surcharges
F&F Prepaid Offsite Video Visitation $2.50
PIOC Debit Offsite Video Visitation $2.50


Fees
Service Fee Amount
Prepaid Collect* - Account Setup* $0.00
Prepaid Collect* - Purchase by phone or internet $3.00
Prepaid Collect* - Purchase by live representative $5.50
Prepaid Collect* - Purchase by mail** $0.00
Prepaid Collect* - Fee for refunding unused balance**** $0.00
Prepaid Collect* - Purchase by Western Union SwiftPay*** $5.50

* Includes Prepaid Collect.

** Certified check or money order only for purchase by mail; we are sorry, but personal checks are not accepted.

*** Fees are charged by Western Union; no additional fees are imposed by ICS Corrections on top of these negotiated charges.

**** See also Prepaid Collect refund process and Debit refund process below. Once purchased, Debit services belong to the inmate and can only be refunded to the inmate. There is no fee for Debit refunds to inmates.

FAQ
Create a new account/register for visitation
How do I create a new ICSolutions account?
Create Account 1 Create Account 2

Click here for printable instructions to create a new account at ICSolutions.com.

How do I register for visitation with an existing ICSolutions account?
Register 1 Register 2

Click here for printable instructions to register for visitation with an existing account at ICSolutions.com.

How do I create an account and register for visitation at the same time?
Create and Register 1 Create and Register 2 Create and Register 3

Click here for printable instructions to create and account and register for visitation at ICSolutions.com.

How do I add my party ID when I have already registered for visitation?
Party ID 1 Party ID 2

Click here for printable instructions to add your party ID when you have already registered for visitation at ICSolutions.com.

What are the WI DOC general facility visitation rules?

For WI DOC facility rules, please click here.

I'm having trouble registering for visitation or scheduling a visit, who can I call for help?

If you are having trouble registering for visitation or scheduling a visit, please contact Visitation Support:

Visitation Support


Scheduling and connecting to a visit
How do I schedule an In-Person Visit?
Schedule In-Person 1 Schedule In-Person 2 Schedule In-Person 3 Schedule In-Person 4 Schedule In-Person 5

Click here for printable instructions to schedule an In-Person Visit at ICSolutions.com.

How do I schedule a Video Visit?
Schedule Video 1 Schedule Video 2 Schedule Video 3 Schedule Video 4 Schedule Video 5

Click here for printable instructions to schedule a Video Visit at ICSolutions.com.

How do I connect to a visit using an Android™ or iOS™ device?
Mobile Offsite 1 Mobile Offsite 2 Mobile Offsite 3

Click here for printable instructions to conduct a video visit using an Android™ or iOS™ device.

How do I connect to a visit using a Windows® PC or laptop?
Windows Offsite 1 Windows Offsite 2 Windows Offsite 3 Windows Offsite 4

Click here for printable instructions to conduct a video visit using a Windows® PC or laptop.


Domestic Accounts, Calls, and Funding
Who do I contact about receiving calls from the Wisconsin Department of Corrections (WIDOC)?

You do not need to contact anyone prior to receiving a call from a WIDOC inmate. However, inmates must first submit a Personal Allowed Number (PAN) form and receive approval from DOC personnel prior to attempting a call to any individual number. Once your number is approved, you may begin receiving phone calls using any of the three payment methods described below.

Prepaid Collect Calls

A Prepaid Collect account can be easily set up after receiving the first call from a WI DOC inmate. During the first call, you will receive 60 seconds of complimentary talk time and then be given the opportunity to set up an account with a customer service representative. Alternatively, accounts can be set up through ICS Corrections' billing agent ICSolutions at 888-506-8407 or www.icsolutions.com.

  • Note that taxes are separate from the Prepaid Collect balance.
  • Purchases are posted on the same day.

Debit Phone Time

A Debit (Inmate-Paid) account is a convenient alternative for friends and family to deposit funds directly into inmates' calling accounts. Debit account service is available through ICS Corrections' billing agent ICSolutions at 888-506-8407 or www.icsolutions.com. Debit phone time can also be purchased directly by inmates using funds from their inmate banking/trust account.

  • Once payment is received, the funds belong to the inmate
  • Debit is also more flexible than Prepaid Collect. Inmates may call any telephone number approved by their facility (not just the number associated with a Prepaid Collect account) including international numbers.
How do I pay for calls?
  • Visa and MasterCard credit cards
  • Debit Card
  • Western Union
  • Money order or cashier's check

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Can I receive calls on my cell phone?

Yes. If your number is on the inmates approved number list, you may accept calls on your cell phone by setting up a Prepaid Collect account through ICS Corrections' billing agent ICSolutions, by simply following the prompts during your first accepted call or by contacting them at 888-506-8407 or www.icsolutions.com.

Debit calling also allows for calls to cell phones.

How do I purchase prepaid calling services?

There are Three Ways to Purchase Prepaid Services (Prepaid Collect + Debit):

  1. Online: The fastest and easiest way to purchase prepaid phone services is by using the Online Payment Processing Service. This service allows you to conveniently purchase prepaid phone services using a credit or debit card. As soon as your payment is complete, you will have access to the services just purchased.
  2. By phone: Toll-free customer service is available 24/7/365 at 888-506-8407. During your first accepted call you will automatically be given the opportunity to set up an account over the phone with a customer service representative. During future calls, you will also be given the opportunity to purchase additional phone time when your Prepaid Collect balance becomes low.
  3. By mail: To purchase prepaid phone services using a certified check or money order (we are sorry, but personal checks are not accepted), please mail to:

For Prepaid Collect:

  • ICS Corrections, Inc./ICSolutions
  • Attn: Customer Service Department / Prepaid Collect Account
  • 2200 Danbury Street
  • San Antonio, TX 78217

When purchasing prepaid phone services through a mail-in purchase, please be sure to include with your payment, your name, address and the designated telephone number to which you wish to receive calls.

For Debit:

  • ICS Corrections, Inc./ICSolutions
  • Attn: Customer Service Department / Debit Telephone Account
  • 2200 Danbury Street
  • San Antonio, TX 78217

When purchasing debit phone services through a mail-in purchase, please be sure to include with your payment:

  • Your Name
  • Your Address
  • Your Daytime Telephone Number
  • Name of the Facility
  • Inmate's Name
  • Inmate's Facility ID Number
How does a released inmate get a refund on their debit account?

Pre-addressed post cards are typically provided at release for inmates to mail in debit refund requests. A copy of the Refund Request Form is also available online.

Requests should be mailed to:

  • ICS Corrections, Inc./ICSolutions
  • Debit Refund Request
  • 2200 Danbury Street
  • San Antonio, TX 78217
  • Requests must include the inmate's name, inmate I.D. number, residential address, daytime phone number, and date of release.
  • For records retention purposes, requests must be received within 30 days of release
  • Please allow up to eight weeks for the refund to be received.
How do I get a refund for unused Prepaid Collect services once my loved one is released?

Simply call 888-506-8407. If refunding to the credit or debit card on file, refunds are available on the same day requested, typically within 15 minutes.

Written requests can be mailed to:

  • ICS Corrections, Inc./ICSolutions
  • Prepaid Collect Refund Request
  • 2200 Danbury Street
  • San Antonio, TX 78217
  • Include your name, address and the phone number associated with the Prepaid Collect account.
  • Please allow up to eight weeks for refunds by mail to be received.
I am an attorney or bail bondsman. How do I set up a Direct Billed Account?

Simply call the direct billing line at 800-464-8957.


International Accounts, Calls, and Funding
How do I communicate with Inmates when I have an international phone number?

All international calls are paid for by the Inmate’s Debit Account.

The calling rates for international calls are changed quarterly to comply with the FCC regulatory requirements. The updated rates are based on the actual cost to connect calls to each individual country plus $0.12 per minute.

International Calling Rates – Country Specific

International calling rates vary by country.

For current country-specific rates, click here.


Phone
Who do I contact to block or unblock my number from Wisconsin Department of Corrections inmates?

Blocks on Phones

When you receive a call from WIDOC inmates, you will be given the option to refuse that call. Additionally, you will be given the option to block all future calls from WIDOC. If a called party blocks their phone number in error, they should call customer service at 888-506-8407 to remove the block.

Who does an inmate contact if they are having problems completing calls?

The Inmates complete a concern form provided by WIDOC and place it into a drop box for resolution.

What other restrictions are there on calls from WIDOC inmates?

The following restrictions may be applied by the WIDOC to inmate calls:

  • Limits on length of calls (currently 15 minute maximum).
  • Limits on number of calls to the same number in a given length of time.
  • Call monitoring, recording, and inmate voice validation (in order to place calls).
  • Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers.
  • Temporary or permanent denial of phone usage rights for such reasons as disciplinary problems or requests by a called party.
Why was my call disconnected?

Calls can disconnect for a variety of reasons including:

  • Accepting call waiting
  • Dropped calls from a cell phone or VoIP number (phone service over the internet) due to poor coverage
  • Placing a call on hold
  • Security reasons within the facilities
Why can't I receive Traditional Collect calls?

Many telephone services do not have a billing agreement with ICS Corrections to allow you to receive a collect call. For example, cell phone and Voice over Internet Protocol (VoIP) providers do not offer Traditional Collect billing options.

My phone call was inaudible or was disconnected prematurely. How can I get a refund for the cost of that call?

For Prepaid Collect customers, please call 888-506-8407. Our representatives can investigate technical problems with your phone call, including listening to the call recording to determine the cause. If it is determined that the problem was not caused by another external factor (for example, a bad cell phone connection), our Customer Care Representative can credit phone services back to the account that was used for the call.