Called parties do not need to contact anyone prior to receiving calls from an inmate/offender/resident. Calls can be received using any of the three methods described below.

Each time an inmate/offender/resident attempts a call to your number, the system requires your positive acceptance prior to allowing the call to go through. The system also allows you to deny the call or block future calls to your number, in addition to offering the opportunity to hear a rate quote for the call. Note that local facility rules also determine whether an inmate is eligible to call your number.

Prepaid Collect Calls

A Prepaid Collect account can be set up on an individual telephone number through ICS Corrections' billing agent ICSolutions at 888-506-8407 or www.icsolutions.com.

Alternatively, on the first accepted call you will be automatically be given the opportunity to set up service.

• Note that taxes are separate from the Prepaid Collect balance.
• Purchases are posted on the same day.

Debit Phone Time

Debit services are purchased directly by inmates through commissary using funds from his/her trust account.

• Visa and MasterCard credit cards
• Debit Card
• Western Union
• Money order or cashier's check

Yes. You may accept calls on your cell phone by setting up prepaid account by calling 888-506-8407 or visiting www.icsolutions.com.

Debit (inmate-paid) calling also allows calls to cell phones.

Please view the rate table

There are Three Ways to Purchase Prepaid Collect Services:

1. Online: The fastest and easiest way to purchase prepaid phone services is by using the Online Payment Processing Service. This service allows you to conveniently purchase prepaid phone services using a credit or debit card. As soon as your payment is complete, you will have access to the services just purchased.
2. By phone: Toll-free customer service is available 24/7/365 at 888-506-8407.
3. By mail: To purchase prepaid phone services using a certified check or money order (we are sorry, but personal checks are not accepted), please mail to:

For Prepaid Collect:

• ICS Corrections, Inc./ICSolutions
• Attn: Customer Service Department / Prepaid Collect Account
• 2200 Danbury Street
• San Antonio, TX 78217

When purchasing prepaid phone services through a mail-in purchase, please be sure to include with your payment, your name, address and the designated telephone number you wish to receive calls.

Blocks on Phones

When you receive a call from EBRPSO inmates, you will be given the option to refuse that call. Additionally, you will be given the option to block all future calls from EBRPSO.

If a called party inadvertently blocks their phone number in error, they should call ICS Corrections' agent ICSolutions at 888-506-8407 to remove the block.

The Inmates complete a concern form provided by EBRPSO and place it into a drop box for resolution.

The following restrictions may be applied by the EBRPSO to inmate calls:

• Limits on length of calls (currently 15 minute maximum).
• Limits on number of calls to the same number in a given length of time.Call monitoring, recording, and inmate voice validation (in order to place calls).
• Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers.
• Temporary or permanent denial of phone usage rights for such reasons as disciplinary problems or requests by a called party.

Debit calling at EBRPSO is administered through debit calling cards purchased at commissary. The backs of these cards provide refund information for use by released inmates, who should allow up to eight weeks for the refund to be processed by mail.

Simply call 888-506-8407. If refunding to the credit or debit card on file, refunds are available on the same day requested, typically within 15 minutes.

Written requests can be mailed to:

• ICS Corrections, Inc./ICSolutions
• Prepaid Collect Refund Request
• 2200 Danbury Street
• San Antonio, TX 78217

• Include your name, address and the phone number associated with the Prepaid Collect account.
• Please also allow up to eight weeks for refunds by mail to be received.

Calls can disconnect for a variety of reasons including:

• Accepting call waiting
• Using a cell phone or VoIP number (phone service over the internet)
• Dropped calls from a cell phone or VoIP number (phone service over the internet) due to poor coverage
• Placing a call on hold
• Security reasons within the facilities

Many telephone services do not have a billing agreement with ICS Corrections to allow you to receive a collect call. For example, cell phone and Voice over Internet Protocol (VoIP) providers do not offer Traditional Collect billing options.

Simply call the direct billing line at 800-464-8957.

For Prepaid Collect customers, please call 888-506-8407. Our representatives can investigate technical problems with your phone call, including listening to the call recording to determine the cause. If it is determined that the problem was not caused by another external factor (for example, a bad cell phone connection), our Customer Care Representative can credit phone services back to the account that was used for the call.

Family and friends can now create and send electronic letters, greeting cards, photos, and drawings from your children at an affordable cost online by visiting TextBehind.com using a computer or the FREE TextBehind mobile app for smartphones.

For more information about TextBehind, click here.

If you choose to write letters by hand, they must now be sent to the following TextBehind mailing address to be photocopied before being forwarded to the facility. Mail can no longer be sent directly to the facility.

• Offender First / Last Name and Offender ID Number
• East Baton Rouge Sheriff's Office (do not abbreviate facility name)
• P.O. Box 247
• Phoenix, MD 21131

Any envelope without complete or missing information as specified, either for the sender or the offender will be rejected and discarded unopened without exception.

Once your prepaid account is funded, you can leave a voicemail message for an inmate. The cost for a 30-second voicemail message is only $0.50. To leave a voicemail, you will need to have the 4-digit PIN you created when you set up your online account and the inmate ID number.

To leave a voicemail:

If you don’t already have a prepaid account, you can set one up by clicking here or by calling 888-506-8407.