East Baton Rouge Parish Sheriff's Office (EBRPSO)
Available Services
Rates and Fees
FAQ

This site provides information on how to receive calls from inmates at the East Baton Rouge Parish Sheriff’s Office (EBRPSO).

EBRPSO has contracted with ICS Corrections, Inc. to provide calling and account billing services to inmates. Recipients of these calls may include friends, relatives, and attorneys.

Friends, family members, or attorneys can establish Prepaid Collect calling accounts to pay for inmate calls to their phone number. Accounts can be managed by phone or internet. Inmates can also purchase phone time through commissary. Please see Available Services for more information.

Available Services
Prepaid Collect

Provided through ICS Corrections' billing agent ICSolutions, Prepaid Collect allows you to receive inmate calls to your specific phone number.

Calls can be completed to cell phones, internet phone services, or other services which do not provide Traditional Collect billing.

Or call 888-506-8407.

Payments accepted

Money Orders and Cashier's Checks also accepted by mail.

Note: If you accept a call from an EBRPSO inmate and have not already established a Prepaid Collect Service, you will receive one complimentary 60-second call and then automatically be given the opportunity to set up an account with a customer service agent

Debit (Inmate-Prepaid)

Debit services are purchased directly by inmates from commissary using funds from their EBRPSO trust account.

Debit calling can be used by the inmate to call any number approved by their facility.


Direct Billed

Available only to attorneys and bondsmen, Direct Bill enables high volume customers to pay for calls using a separate monthly bill. Direct Bill customer service is available at 800-464-8957.

Restrictions

The following restrictions may be applied by the EBRPSO to inmate calling:
Rate Tables
Inmate Telephone Rates for East Baton Rouge Parish Sheriff’s Office
Payment Type Call Type Connection Charge Per Minute Rate
Prepaid Collect Local
$0.00
$0.15
IntraLATA
$0.00
$0.16
InterLATA
$0.00
$0.16
Interstate
$0.00
$0.21
International
NA
NA
Debit (Inmate-Paid) Local
$0.00
$0.15
IntraLATA
$0.00
$0.16
InterLATA
$0.00
$0.16
Interstate
$0.00
$0.21
International
$0.00
$1.00
Traditional Collect Local
$0.00
$0.15
IntraLATA
$0.00
$0.16
InterLATA
$0.00
$0.16
Interstate
$0.00
$0.25
International
NA
NA
Excludes taxes and government-mandated surcharges


Fees
Transaction Fees
Prepaid Services* - Account Setup $0.00
Prepaid Services* - Purchase by phone with live agent $2.00
Prepaid Services* - Purchase by web or automated phone system $2.00
Prepaid Services* - Purchase by mail** $0.00
Prepaid Collect - Purchase using Western Union*** Swift Pay $5.50
Traditional Collect - Bill Statement Fee - Per monthly charge $0.00

* Includes Prepaid Collect and Debit. See also Prepaid Collect refund process and Debit refund process below. Please note that once purchased, Debit services belong to the inmate and can only be refunded to the inmate.

** Certified check or money order only for purchase by mail; we are sorry, but personal checks are not accepted.

*** Fees are charged by Western Union; no additional fees are imposed by ICS Corrections on top of these negotiated charges.

FAQ
Who do I contact about receiving calls from the East Baton Rouge Parish Sheriff's Office (EBRPSO)?
Called parties do not need to contact anyone prior to receiving calls from an inmate/offender/resident. Calls can be received using any of the three methods described below.

Each time an inmate/offender/resident attempts a call to your number, the system requires your positive acceptance prior to allowing the call to go through. The system also allows you to deny the call or block future calls to your number, in addition to offering the opportunity to hear a rate quote for the call. Note that local facility rules also determine whether an inmate is eligible to call your number.

Prepaid Collect Calls

A Prepaid Collect account can be set up on an individual telephone number through ICS Corrections' billing agent ICSolutions at 888-506-8407 or www.icsolutions.com. Alternatively, on the first accepted call you will be automatically be given the opportunity to set up service.
  • Note that taxes are separate from the Prepaid Collect balance.
  • Purchases are posted on the same day.

Debit Phone Time

Debit services are purchased directly by inmates through commissary using funds from his/her trust account.
How do I pay for calls?
  • Visa and MasterCard credit cards
  • Debit Card
  • Western Union
  • Money order or cashier's check
Can I receive calls on my cell phone?

Yes. You may accept calls on your cell phone by setting up prepaid account by calling 888-506-8407 or visiting www.icsolutions.com.

Debit (inmate-paid) calling also allows calls to cell phones.

How do I purchase Prepaid Collect services?

There are Three Ways to Purchase Prepaid Collect Services:

  1. Online: The fastest and easiest way to purchase prepaid phone services is by using the Online Payment Processing Service. This service allows you to conveniently purchase prepaid phone services using a credit or debit card. As soon as your payment is complete, you will have access to the services just purchased.
  2. By phone: Toll-free customer service is available 24/7/365 at 888-506-8407.
  3. By mail: To purchase prepaid phone services using a certified check or money order (we are sorry, but personal checks are not accepted), please mail to:

For Prepaid Collect:

  • ICS Corrections, Inc./ICSolutions
  • Attn: Customer Service Department / Prepaid Collect Account
  • 2200 Danbury Street
  • San Antonio, TX 78217

When purchasing prepaid phone services through a mail-in purchase, please be sure to include with your payment, your name, address and the designated telephone number you wish to receive calls.

Who do I contact to block or unblock my number from East Baton Rouge Parish Sheriff's Office inmates?

Blocks on Phones

When you receive a call from EBRPSO inmates, you will be given the option to refuse that call. Additionally, you will be given the option to block all future calls from EBRPSO.

If a called party inadvertently blocks their phone number in error, they should call ICS Corrections' agent ICSolutions at 888-506-8407 to remove the block.

Who does an inmate contact if they are having problems completing calls?
The Inmates complete a concern form provided by EBRPSO and place it into a drop box for resolution.
What other restrictions are there on calls from EBRPSO inmates?
The following restrictions may be applied by the EBRPSO to inmate calls:
  • Limits on length of calls (currently 15 minute maximum).
  • Limits on number of calls to the same number in a given length of time.Call monitoring, recording, and inmate voice validation (in order to place calls).
  • Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers.
  • Temporary or permanent denial of phone usage rights for such reasons as disciplinary problems or requests by a called party.
How does a released inmate get a refund on their debit account?
Debit calling at EBRPSO is administered through debit calling cards purchased at commissary. The backs of these cards provide refund information for use by released inmates, who should allow up to eight weeks for the refund to be processed by mail.
How do I get a refund for unused prepaid services once my loved one is released?

Simply call 888-506-8407. If refunding to the credit or debit card on file, refunds are available on the same day requested, typically within 15 minutes.

Written requests can be mailed to:

  • ICS Corrections, Inc./ICSolutions
  • Prepaid Collect Refund Request
  • 2200 Danbury Street
  • San Antonio, TX 78217
  • Include your name, address and the phone number associated with the Prepaid Collect account.
  • Please also allow up to eight weeks for refunds by mail to be received.
Why was my call disconnected?
Calls can disconnect for a variety of reasons including:
  • Accepting call waiting
  • Using a cell phone or VoIP number (phone service over the internet)
  • Dropped calls from a cell phone or VoIP number (phone service over the internet) due to poor coverage
  • Placing a call on hold
  • Security reasons within the facilities
Why can't I receive Traditional Collect calls?
Many telephone services do not have a billing agreement with ICS Corrections to allow you to receive a collect call. For example, cell phone and Voice over Internet Protocol (VoIP) providers do not offer Traditional Collect billing options.
I am an attorney or bail bondsman. How do I set up a Direct Billed Account?
Simply call the direct billing line at 800-464-8957.
My phone call was inaudible or was disconnected prematurely. How can I get a refund for the cost of that call?
For Prepaid Collect customers, please call 888-506-8407. Our representatives can investigate technical problems with your phone call, including listening to the call recording to determine the cause. If it is determined that the problem was not caused by another external factor (for example, a bad cell phone connection), our Customer Care Representative can credit phone services back to the account that was used for the call.