If friends and family members want to pay for telephone or video calls, a Prepaid account can be easily set up through ICS Corrections' billing agent ICSolutions at www.icsolutions.com.

You will use the same account that you purchase prepaid calling to register and purchase video services.

There are Three Ways to Purchase Prepaid Services:

1. Online: The fastest and easiest way to purchase prepaid calling and video services is by using the Online Payment Processing Service. This service allows you to conveniently purchase prepaid video services using a credit or debit card. As soon as your payment is complete, you will have access to the services just purchased.
2. By phone: Toll-free customer service is available 24/7/365 at 888-506-8407.
3. By mail: To purchase prepaid video services using a certified check or money order (personal checks are not accepted), please mail to:

• ICSolutions
• Customer Service
• 2200 Danbury St
• San Antonio, TX 78217

When purchasing prepaid calling services through a mail-in purchase, please be sure to include with your payment, your name, address and the designated telephone number to which you wish to receive calls.

Yes. You may accept calls on your cell phone by setting up a Prepaid Collect account through ICS Corrections' billing agent ICSolutions, by simply following the prompts during your first accepted call, or by contacting them at 888-506-8407 or www.icsolutions.com.

Debit calling also allows for calls to cell phones.

Please click here to view the rate table.

Blocks on Phones

When you receive a call from PCSO inmates, you will be given the option to refuse that call. Additionally, you will be given the option to block all future calls from PCSO. If a called party blocks their phone number in error, please call customer service at 888-506-8407 to remove the block.

The Inmates complete a request form via kiosk or reports the problem to an officer. "Concern Form" provided by LCSO and place it into a drop box for resolution.

The following restrictions may be applied by the PCSO to inmate calls:

• Limits on length of calls (currently 15 minute maximum)
• Limits on number of calls to the same number in a given length of time
• Call monitoring, recording, and inmate voice validation (in order to place calls).
• Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers.
• Temporary or permanent denial of phone usage for such reasons as rights based on disciplinary problems, gang affiliations, or requests by a called party.

Restrictions vary at each site so it is recommended that the site where the inmate is housed be contacted to verify restrictions.

Pre-addressed post cards are typically provided at release for inmates to mail in debit refund requests. A copy of the Refund Request Form is also available online. Requests should be mailed to:

• ICS Corrections, Inc./ICSolutions
• Debit Refund Request
• 2200 Danbury Street
• San Antonio, TX 78217

• Requests must include the inmate's name, inmate I.D. number, residential address, daytime phone number, and date of release.
• For records retention purposes, refund requests must be received within 30 days of release
• Please allow up to eight weeks for the refund to be received.

Simply call 888-506-8407. If refunding to the credit or debit card on file, refunds are available on the same day requested, typically within 15 minutes.

Written requests can be mailed to:

• ICS Corrections, Inc./ICSolutions
• Debit Refund Request
• 2200 Danbury Street
• San Antonio, TX 78217

• Include your name, address and the phone number associated with the Prepaid Collect account.
• Please allow up to eight weeks for refunds by mail to be received.

Calls can disconnect for a variety of reasons including:

• Accepting call waiting
• Dropped calls from a cell phone or VoIP number (phone service over the internet) due to poor coverage
• Placing a call on hold
• Security reasons within the facilities

Many telephone services do not have a billing agreement with ICS Corrections to allow you to receive a collect call. For example, cell phone and Voice over Internet Protocol (VoIP) providers do not offer Traditional Collect billing options.

Simply call the direct billing line at 800-464-8957.

For Prepaid Collect customers, please call 888-506-8407. Our representatives can investigate technical problems with your phone call, including listening to the call recording to determine the cause. If it is determined that the problem was not caused by another external factor (for example, a bad cell phone connection), our Customer Care Representative can credit phone services back to the account that was used for the call.